Platform features

Onboard, verify, and manage field providers — from self-registration and Aadhaar KYC to city/service assignment, job dispatch, wallet credits, and bank withdrawals.

Capture bookings from the customer app, admin panel, or POS; assign providers manually or automatically; track status, OTP, and proofs through completion.

Provider wallet balances, recharges, holds, pending credits, and withdrawal requests — controlled and approved from Admin.

Settle provider earnings — batch payouts, commission settlement after job completion, and reconciliation with payment history.

Full ledger of customer payments — UPI, cards, net banking — with Razorpay references and invoice linkage.

Customer accounts — profiles, addresses, booking history, and support context for your operator network.

Hierarchical categories and services — pricing, descriptions, images, and city-wise availability for your catalog.

At-a-glance KPIs — bookings, revenue, providers on duty, and alerts — for Admin; summary widgets for Provider and User home.

Real-time GPS map of active providers — on-the-way status, ETA, and operational visibility for dispatch teams.

Revenue charts, booking funnel, top services, provider performance, and financial breakdowns for leadership.

Annual maintenance contracts — customers buy plans, sign agreements, and providers execute scheduled visits with payout per visit.

Walk-in and phone bookings at counter — staff create jobs, assign providers, and collect payment without customer self-serve.

Define cities and regions where services run — controls catalog visibility, provider zones, and booking eligibility.

Track tools, parts, and inventory assigned to providers or locations — issue, return, and audit stock.

Generate tax-compliant invoices for bookings — IGST breakdown, PDF, and WhatsApp delivery to customers.

Capture inbound leads from forms or campaigns and convert them to bookings or follow-ups.

Referral codes and rewards — customers refer friends; commissions tracked in Admin.

Support tickets and complaints — customers and providers raise issues; Admin resolves with threaded replies.

Post-job ratings and reviews — moderation in Admin, display on services and provider profiles.

Push and broadcast notifications to customers and providers — campaigns, booking alerts, and promotional messages.

Exportable reports and analytics views — revenue, bookings, provider performance for leadership review.

IGST and tax rules applied to invoices and quotations — configured in Admin settings and reflected on customer documents.

Send bulk push notifications to app users and providers.

Publish blog posts on the customer-facing site for SEO and announcements.

Organize blog posts into categories.

Static CMS pages (About, policies, landing) on the User app.

Homepage carousel banners on the User app.

City-wise and category-wise pricing tables — overrides default service prices.

Discount codes — percentage or flat off, usage limits, and validity windows.

FAQ content shown on User app and marketing surfaces.

Admin staff roles — control which sidebar modules each role can view or edit.

Admin user accounts for your operations team.

Internal help articles for Admin users.

Admin support desk for operator-to-platform issues (separate from customer tickets).

Force minimum app versions and show update prompts for User and Provider apps.

Global platform settings — branding, WhatsApp, payment keys, commissions, and defaults.