Bookings
Capture bookings from the customer app, admin panel, or POS; assign providers manually or automatically; track status, OTP, and proofs through completion.
In product: SerQfix Admin /dashboard/bookings
- Multi-channel booking
- Manual and auto assignment
- OTP start/close
- Status timeline
Central booking operations hub.
- 1
View all bookings
Filter by status, city, date, provider, and payment state.
- 2
Create bookings
Create jobs from Admin or POS on behalf of customers.
- 3
Assign providers
Manual assign or auto-assign by zone, radius, and availability.
- 4
Track lifecycle
Monitor scheduled → assigned → in progress → completed/cancelled.
- 5
Handle exceptions
Reschedule, reassign, add charges, and resolve complaints linked to a booking.
Customers book through the branded User app or website.
- 1
Browse services
Select category, service, slot, and address.
- 2
Checkout and pay
Apply coupons, pay online (Razorpay), or choose pay-later where enabled.
- 3
Track order
Receive WhatsApp/SMS updates and view live status when tracking is enabled.
- 4
Rate and review
Submit feedback after job completion.
Providers fulfill assigned bookings.
- 1
Receive assignment
Push notification for new jobs in service area.
- 2
Accept or reject
Confirm capacity before visit.
- 3
Start and close with OTP
OTP validates arrival and completion.
- 4
Upload proof
Photos, notes, and add-on charges sync to Admin.