Providers
Onboard, verify, and manage field providers — from self-registration and Aadhaar KYC to city/service assignment, job dispatch, wallet credits, and bank withdrawals.
In product: SerQfix Admin /dashboard/providers
- Self-registration with phone OTP and Aadhaar
- Admin verification and service assignment
- Salaried roles vs commission-based (contract) providers
- Wallet, holds, and withdrawal approvals
Operators control the full provider lifecycle in SerQfix Admin.
- 1
Review new registrations
Providers who register via the Provider app appear in the providers list. Open the profile to review personal data, documents, and Aadhaar verification status.
- 2
Create or complete provider profiles
Admins can create providers manually (basic, professional, address tabs) or edit existing records — phone, expertise, experience, commissions, and addresses.
- 3
Verify Aadhaar and documents
Use the Aadhaar tab to confirm identity verification. Approve or reject until KYC is complete before activating the provider.
- 4
Assign city, services, and role
Set operating city, link eligible services/categories, and assign a provider role (e.g. manager, worker). Roles can reflect salaried vs field-contract compensation models.
- 5
Configure commission and payouts
Set booking and invoice commission percentages. Contract-style providers earn per job into their wallet; salaried roles may use fixed internal arrangements with limited per-job wallet movement.
- 6
Manage wallet and withdrawals
From the provider Wallet tab or global Wallets screen: recharge balance, approve withdrawal requests, release holds, and track pending credits.
- 7
Activate and monitor
Toggle provider active status, view booking history, attendance, and performance before assigning live jobs.
Customers do not manage providers directly.
Field professionals use the SerQfix Provider app (web or mobile).
- 1
Register with phone OTP
Start registration: enter name, phone, and email. Verify mobile with OTP before continuing.
- 2
Personal and professional details
Add gender, city, expertise, experience, profile photo, and upload expertise documents where required.
- 3
Security and review
Set password and review all entered information before submission.
- 4
Aadhaar consent and verification
Complete Aadhaar consent and OTP-based verification so Admin can confirm identity.
- 5
Wait for admin approval
Profile stays pending until Admin verifies documents, assigns services, and activates the account.
- 6
Accept jobs and complete visits
Receive booking assignments, accept or reject, navigate to customer, start/close job with OTP, upload work proof and extra charges.
- 7
Wallet and bank withdrawal
Track earnings in the in-app wallet. Request withdrawal to bank; Admin approves and settlement is recorded in payout history.