All features
Complains
Support tickets and complaints — customers and providers raise issues; Admin resolves with threaded replies.
In product: SerQfix Admin /dashboard/tickets
- Ticket queue
- Threaded replies
- Link to booking
SerQfix Admin
Support desk in Admin.
- 1
Ticket inbox
Open, in progress, resolved filters.
- 2
Respond
Reply with internal notes and customer-visible messages.
- 3
Escalate
Link ticket to booking or provider for context.
User app
Raise complaints.
- 1
Create ticket
From support page or booking detail.
- 2
Track status
Notifications on replies.
Provider app
Provider support.
- 1
Create ticket
Report job or payout issues from app.
- 2
Thread updates
Follow admin responses in support section.